Before booking an appointment with one of our clinicians, it may be worth looking at our self-referrals page to check if a surgery appointment is needed for the service you require.

How to Book an Appointment

You can make an appointment in the following ways:

Consultation Times

Doctors surgeries usually run from 08:30 until 11:30 and from 15:00 until 17:00. Later appointments can be arranged by speaking to the duty doctor.

Evening and weekend appointments can now be booked via reception at the Poplars Surgery Hub.

Telephone Consultations

If there are no routine appointments available, or if you wish to simply talk to a doctor, you will be offered a telephone call back from the duty doctor (usually one of the partners).

In this consultation, the doctor may be able to answer your questions and help to solve your problem, or alternatively they can book you an appointment for you to see the most appropriate member of the team.

Non urgent telephone consultations can also be requested with a doctor of your choice, though this should not be used for urgent problems.


We would like to think that all our patients could arrive on time or before their allocated appointment time so that the surgeries can run smoothly and patients can be given the time and attention that they deserve.

However, if a patient arrives more than ten minutes late for their appointment then we can not guarantee that it will be possible to be seen by the doctor/nurse and they will be asked to re-book. Punctual patients will be given priority unless clinical needs dictates differently.


If you cannot attend an appointment for any reason, please inform us as soon as possible in order for us to give the appointment to someone else.